Lead Concierge

The purpose of the Concierge is to greet and direct visitors, answer phones, direct calls, and provide general clerical support at the community. This position may also support the business office functions.

Answers telephone and directs calls in accordance with established process
Greets residents, families, and visitors and provides general information and assistance
Directs and/or escorts deliveries to proper areas
Responds to inquiries and releases information in accordance with established policies and procedures
Processes, sorts, and may deliver community mail
Ensures compliance with maintenance of visitor log
Prepares letters, reports, correspondence, and mailings
Maintains resident rosters and information related to requests from visitors, calls, etc.
Prepares copies, admission packets, marketing materials, etc., as requested
Scans and files documentation
Assists with the accurate maintenance of various files in accordance with established procedures
May participate in the distribution of funds from the resident trust
May process and support the AP/AR functions in the community
Performs other duties as assigned